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CANCELLATION POLICY

Things aren’t working out for you?

Read our cancellation & refund policy.

Cancellation Policy & Refunds

At Puccahouse.com, we wish to see every booking succeed and every project completed successfully.

We are committed to delivering architecture, construction, interior design and home automation services with a strong emphasis on transparency and trustworthiness. Our dedicated team invests significant time and effort into understanding our clients needs and providing comprehensive design and documentation support.

Puccahouse.com takes pleasure in offering affordable and transparent house construction services and would like to get a chance to redress your grievances, if any, in order to help you change your mind.

In the unlikely event that you decide to cancel your project after paying the booking amount or decide to cancel after commencement of the project, you agree to forfeit the sum/payment/consideration/amount already paid by you and the Company shall not be liable to refund such sum/payment/consideration received from you towards your booking/construction.

Service/Phase
Time Period
Eligibility

Construction Booking

Acceptance of estimate

Non refundable booking amount

Design Phase

At any point

No Refund/ No Cancellation

After Commencement of Construction

At any point

No refund/No cancellation

Interior Design Booking

Acceptance of estimate

Non refundable booking amount

Interior Designing/Drawings in progress

At any point

Non refundable booking amount

Interior Design 2D/3D

At any point

No refund/No cancellation

Interior Design Manufacturing

At any point

No refund/No cancellation

Interior Design Installation

At any point

No refund/No cancellation (Customer is obligated to pay the balance of sales order value.

Architecture Services

Acceptance of Design Fees

No refund/No cancellation

Smart Home Solutions

Acceptance of estimate

Non refundable booking amount

FAQ About Cancellation

What is the process for cancellation of project?

It’s quite easy, really. The simplest and quickest way would be to raise a cancellation request is by dropping an email requesting the cancellation to [email protected]

I’ve made the payment for the booking amount, however, I’ve changed my mind, and would like to cancel my booking.

Puccahouse.com takes pride in providing transparent house construction services. Please write a mail to grivence@puccahouse.com to help us understand the reason behind your cancellation and allow us to resolve your concerns.

Not all construction companies quote prices the same way, why is that? I’ve changed my mind and want to cancel my project.

Its not necessary that a cheese burst pizza in one pizzeria has to be priced the same compared to a similar cheese burst pizza in a different pizzeria. Similarly the house construction costing varies from company to company. Puccahouse.com believes in fair and transparent pricing which will be provided to the customer in writing.

The customer can review the pricing before booking.

I’ve paid the booking amount/started construction and I’ve got a lower estimate from a different company. I would like to cancel my project.

Puccahouse.com aims to provide a hassle free construction experience to its customer. The customer is given a detailed quotation along with the bill of quantity materials used in the construction of the project to ensure a hassle free experience. The customer is free to review the quotation and decide whether to accept the quotation or not.


Upon payment of the booking amount, it is understood that the customer has accepted the quotation and is interested in the proceeding with the construction. No changes will be made to the quotation after receipt of booking amount.

My project start date is due, and my home loan is not getting approved. What are my options?

Puccahouse.com has partnered with leading banks to offer you the best rate of interests and loan schemes suitable for your construction project. Incase of your loan not being approved for any reason, Puccahouse.com would not be able to offer a refund.

We request you to kindly honour the team’s ask and make arrangements for the payments through an alternate source of funds.

My project start date is due, and my plan is not getting approved. What are my options?

Puccahouse.com can connect you with reliable and trustworthy BBMP/BMDRA and BIAAPPA registered engineers/agents who can deliver a hassle free plan sanction process. In the rare scenario that your plan is not getting approved, refund will not be issued.

Suspension/Termination of Contract

Suspension/Termination of a project by the company is a rare scenario and extremely unlikely and only occurs if the customer violates the terms and conditions. In the unlikely event that the company terminates/suspends your project, you forfeit the sum/payment/consideration/amount already paid by you and the Company shall not be liable to refund such sum/payment/consideration received from you towards your construction or any other services availed by you.

The company has the right to suspend or terminate a contract due to the following reasons

  • Failure by the customer to make payments by the stipulated due date


  • Ensure a safe and secure environment for the Company, its workers, representatives, third party and service providers to provide the services set forth as per the estimate/agreement and provide adequate space for storage of materials


  • Permit the Company, the contractor(s) and their respective representative’s full and unrestricted access to the Scheduled Property for the purpose of performing the tasks in the Project and all activities in connection thereto


  • Customer engages any other contractors/sub-contractors/designers/architects to carry out partial or major design,construction, interior design or consultation works will result in immediate termination/suspension of contract


  • To prevent company employees to conduct periodic visits to the Scheduled Property to provide any information or consents required for the Company to complete the Project.


  • For those who have availed the house construction service, all interior works/false ceiling works should be carried out after the house construction handover upon successful completion of the project. If the customer has engaged any contractor/vendor for installation of False Ceiling/POP Work or Interior Design work before handover of project, then is considered as a violation of our agreement terms and will result in a written warning to stop all works until handover of project. If the customer fails to oblige, then it will result in the termination of contract.

Elevate Your Lifestyle with Our Future Ready Homes


By submitting this form, you agree to the privacy policy & terms of use


Smart Home Ready

100% Price Protection

Unlock Offers and Discounts